Privacy Policy


The privacy policy ("Policy") is applicable to the online interfaces of GateFM", "us", "we" or "our" including, the mobile site/applications (including but not limited to the GateFM, white label apps developed for real estate developers, or any other app) for iOS, Android, or any other windows operating system (collectively referred to as "Site").

We recognize the importance of your privacy and we are committed to ensuring that you are aware of how your information is being used. Please read this Policy carefully to understand how we collect and use your information. Your use of the Site is also governed by our Terms of Service (available on the Site). You are free to use the Site only if you agree with our policies and practices encapsulated in this Policy read in conjunction with the Terms of Service.

We use data collection devices such as "cookies" on certain pages of the Site to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. The term "cookies" means small files placed on your hard drive that assist us in providing our services. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Site that are placed by third parties. GateFM does not control the use of cookies by third parties.


There are three (3) general categories of information we collect.

  1. Information you provide us, to enable your use of the Account/Site
  2. Information you choose to give us
  3. Information that is necessary for the payment related services

Further to each of the aforementioned categories set out in Section II: Sub-Section A, B and C above we collect the following types of information from you (collectively referred to as "Information")

  1. "Personally Identifiable Information" - information that could be used to identify you such as your name, email address, age, gender, house ownership/residency details, visitor/guest details, IP addresses and other similar information;
  2. "Sensitive Personal Information" such as passwords in encrypted form and secured financial/ payment related information;
  3. "Non-Personal Information" - information that cannot be used to identify you such as the webpages that you have viewed and your usage patterns;
  4. "Device Information"- information which is automatically collected about the device from which the Site is used; and


  1. Correspondence/communication with you pursuant to you registering an Account or your usage of the Site;
  2. Verification of your Account;
  3. Ensuring that the content on the Site is presented in the most effective manner for you and for your device;
  4. To provide you with newsletters, information, products or services that you request from us which we feel may interest you, where you have consented to be contacted for such purposes;
  5. To notify you about changes to the Site, this Policy or the Terms of Service;
  6. For the purpose of studying your usage patterns;
  7. For analytical purposes, including but not limited to assessing usage data, usage patterns, estimate audience sizes and other similar activities;
  8. In any other manner we may describe when you provide the Information;
  9. Detection and prevention of fraud, spam, abuse, security incidents, and other harmful activity;
  10. Conducting security investigations and risk assessments;
  11. Verification or authentication of the information or identifications provided by you;
  12. Compliance with our legal obligations and applicable laws;
  13. Compliance and monitoring of our contractual obligations towards you;
  14. Resolution of any disputes with you or any of our users and enforce our agreements with third parties.
In connection with the activities above, we may conduct profiling based on your interactions with GateFM, your Profile information and other content you submit, and information obtained from third parties. In limited cases, automated processes may restrict or suspend access to Site, if such processes detect an activity that we think poses a safety or other risk to GateFM, other users, or third parties.


The Information that you provide, subject to disclosure in accordance with this Policy and Terms of Service, shall be maintained in a safe and secure manner. GateFM’s databases and Information are stored on secure servers with appropriate firewalls owned by GateFM or by third parties.

Some information/access may still be retained if information has been provided by the RWA management and is necessary for discharge of our services.

Given the nature of internet transactions, GateFM does not take any responsibility for the transmission of Information including the Information you provide to GateFM. Any transmission of your Information on the internet is done at your risk. GateFM does not take any responsibility for you or any third party circumventing the privacy settings or security measures contained on the Site.

While GateFM will use all reasonable efforts to ensure that your Information is safe and secure, it offers no representation, warranties or other assurances that the security measures are adequate, safe, fool proof or impenetrable.

You acknowledge that as a registered user you are responsible for maintaining the security of your Account such as your Account login credentials and passwords, and that you should not provide these credentials to any third party. You acknowledge that you are responsible for all acts done, using your Account login credentials. GateFM is not responsible if someone else accesses your Account on account of your failure to maintain security of your Account credentials.


Managing Your Information

You may access and update your Personally Identifiable or Sensitive Personal Information through your Account settings. Please note that you do not have the option to connect to third party applications using your Account. Do note however, GateFM reserves the rights to save any Non-Personal, Device Information and usage Information and you are not entitled to seek the deletion of the same.

GateFM at its sole discretion may permit or deny the change of any Information, if it is believed such Information is required to comply with applicable laws.


We retain your Information as long as it is required for it discharge its obligations towards you and/or as may be required under law. However, there may be circumstances that mean we must retain your personal information for longer (e.g. in the event of a dispute etc.). We may retain some of your Personally Identifiable information as necessary for our legitimate business interests, such as fraud detection and prevention, servicing contractual obligations to RWA/vendors and enhancing safety. Information you have shared with others (e.g. reviews, forum postings) may continue to be publicly visible on the Site, even after your Account is cancelled.


The Site is only intended for users who are competent to contract under applicable law. If you are not of the requisite age, you are not to provide any Personally Identifiable Information or Sensitive Personal Information. If it comes to GateFM’s attention that any such information pertains to an individual who is not competent to contract under applicable law, such Information may be deleted without notice to you.


This Policy is subject to change at GateFM’s sole discretion. Any changes to the Policy will be notified by way of a notice on the page where this Policy is hosted.